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Policies & FAQ
Custom Orders
Custom orders are for personal use only and are not for resale purposes. Examples of acceptable custom orders include company gifting, holiday gifting, special events and personal use. If you wish to inquire about a custom soap, please see the custom soap questionnaire.
If you are a business and wish to use Fat & Flora products in a collection (collaboration, gift basket, giveaway, etc) please reach out and be sure to include your business name and location. In addition, Fat & Flora is happy to share already made products for these purposes, if available.
❋ For the production of custom orders, Fat & Flora may accept trades as an alternative to payment. Trades include: local/wild foods, artwork, handmade goods, gift cards (with proof of funds, preference for local businesses) and other items. If you are interested in having a custom product made and/or you have a question about trades, please contact Fat & Flora.
Pricing to be discussed depending on order type. Payment is required prior to production of custom products. Customer will be billed for shipping once the order is ready to be mailed. Local delivery is available for custom orders.
Please keep in mind that Fat & Flora soaps require a minimum of four weeks to cure. Custom orders may require a generous amount of time to consider. Plan accordingly.
Fat & Flora may accept or deny any custom order requests, for any reason. Thank you for your interest.
Breastmilk Soap
If you would like to have a custom soap made with your own breastmilk, Fat & Flora would love to make it for you. Please see the custom soap questionnaire.
❋ For the production of custom orders, Fat & Flora may accept trades as an alternative to payment. Trades include: local/wild foods, artwork, handmade goods, gift cards (with proof of funds, preference for local businesses) and other items. If you are interested in having a custom product made and/or you have a question about trades, please reach out.
Pricing to be discussed depending on order type. Payment is required prior to production of custom products. Customer will be billed for shipping once the order is ready to be mailed. Local delivery is available for custom orders.
Please keep in mind that Fat & Flora soaps require a minimum of four weeks to cure. Custom orders may require a generous amount of time to consider. Plan accordingly.
Fat & Flora may accept or deny any custom order requests, for any reason. Thank you for your interest.
Wholesale Orders
If you wish to inquire about wholesale orders, please contact Fat & Flora. Be sure to include your business name and location as well as any specific requests. If you are a business looking to wholesale a custom soap, unique to your business, consider filling out this custom soap questionnaire.
Please keep in mind that Fat & Flora soaps require a minimum of four weeks to cure. Custom orders may require a generous amount of time to consider. Plan accordingly.
Fat & Flora may accept or deny any wholesale order requests, for any reason. Thank you for your interest.
Processing & Shipping
As a small family business, processing time varies. Fat & Flora makes the best effort to get packages sent out in a timely manner. Once your order is shipped, it is the hands of the carrier. You will receive updates about your package, including shipping and local pick-up, if available, via email and/or text message. If you have concerns about your order and the shipping process please contact Fat & Flora and include your order number.
If you would like to request shipping to your location for future consideration, let Fat & Flora know.
Returns & Refunds
Due to the personal-use nature of Fat & Flora products, we do not accept returns. If there is a concern or issue with your order, please contact Fat & Flora. Be sure to include your order number or where you purchased your Fat & Flora product(s) in your message.
Handmade Variables
Everything Fat & Flora makes is done so by hand, using natural, local and wild ingredients. Variations in weight, appearance, scent and texture are to be expected and celebrated.
Disclosure
The information provided by Fat & Flora via this website or otherwise, has not been evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any disease. Consult with a qualified healthcare practitioner before using Fat & Flora products, especially if you are pregnant, nursing, plan to be pregnant or have any allergies.
Original Content
The text and images displayed on this website as well as their formatting are exclusively made by and for Fat & Flora, with the exception of the brands, logos or content belonging to other companies or third parties. It is requested and suggested to kindly refrain from duplicating and reproducing Fat & Flora's content and work.
Still Curious?
Please reach out with any questions not covered in this section.
